Prime Connect — Business Landline, AI Receptionist, Cyber Call Centre & More

Base Service

Mandatory for all plans

Business Landline Number Rental

$9.95/month

1 business landline number
Unlimited diversion to mobile
Voicemail-to-email
Call logs
SMS fallback
Basic analytics

Business Bundles

Choose the plan that fits your business

Starter

$29/month

200 AI receptionist calls
Basic IVR (press 1, press 2)
Business hours routing
1 custom greeting
1 mobile destination
Voicemail transcription
Basic call logs

Growth

$79/month

1,000 AI receptionist calls
Multi-agent routing (up to 5 mobiles)
Spam call filtering
CRM sync (HubSpot, Zoho, Pipedrive)
Call recording + searchable transcripts
Priority support
Auto-tagging of calls
Missed-call SMS automation

Pro

$149/month

Unlimited AI receptionist calls
Full call-centre workflow
Multi-department routing
AI sales agent
AI support agent
Lead scoring engine
Auto SMS follow-up
Whisper coaching for live agents
Compliance logging (ASIC-friendly)
CRM deep sync (notes, tags, transcripts)

Enterprise

$399/month

Dedicated AI agent cluster
Custom voice cloning
Multi-language support
API access for ControlRoom
Unlimited departments
SLA guarantees
24/7 support
Custom workflows
Dedicated compliance export module

Specialty Bundles

Tailored for specific industries

Solo

Solo Operator

$19/month

100 AI receptionist calls
1 landline number
Basic IVR
Voicemail-to-email
SMS fallback
Call forwarding to mobile
No long-term contract

E-Commerce

$59/month

500 AI receptionist calls
Order status enquiry automation
CRM sync (Shopify + WooCommerce)
SMS order updates to customers
Voicemail transcription
After-hours auto-responder

Real Estate

$89/month

750 AI receptionist calls
Property enquiry capture → auto-email listing
Appointment booking automation
CRM sync (Realestate.com.au, Domain)
Multi-agent routing
Open-for-home SMS reminders

Medical

Medical / Healthcare

$129/month

1,000 AI receptionist calls
Appointment booking + rescheduling
Patient intake forms (SMS link)
Medicare/DVA compliance logging
Multi-practitioner routing
Recall/reminder SMS automation
HIPAA-ready compliance pack included

Hospitality

$49/month

300 AI receptionist calls
Reservation booking automation
Menu enquiry auto-reply (SMS)
Waitlist management
Peak-hour overflow to mobile
Integration with OpenTable / Quandoo

🛡️ Cyber Call Centre

Secure, encrypted, compliance-ready call centre operations

Cyber Call Centre Lite

$199/month

2,500 AI-assisted calls
Secure VOIP with end-to-end encryption
Remote agent login (up to 5 agents)
Real-time call monitoring dashboard
Call recording with encrypted storage (50GB)
Agent whisper coaching
PCI-DSS compliant call routing
Basic fraud detection
Multi-channel queue (voice + SMS + chat)
SLA: 99.5% uptime

Recommended

Cyber Call Centre Pro

$499/month

10,000 AI-assisted calls
Up to 20 remote agents
Full encryption (at rest + in transit)
Advanced fraud detection + blocking
AI sentiment analysis per call
Compliance logging (ASIC, AFCA, GDPR)
Call recording with searchable transcripts (200GB)
Real-time agent performance metrics
Automated QA scoring
Multi-site failover routing
SLA: 99.9% uptime
Dedicated compliance officer access

Cyber Call Centre Enterprise

$1,199/month

Unlimited AI-assisted calls
Unlimited remote agents
Military-grade encryption (AES-256)
Zero-trust agent authentication
AI threat detection on calls
Full data sovereignty (AU/US/UK region)
Custom compliance export module
Dedicated secure tenant
24/7 SOC monitoring
Penetration testing reports included
SLA: 99.99% uptime
Dedicated account manager + security engineer

📞 Cyber Telemarketing Agency

Compliant, AI-powered outbound telemarketing with DNC screening

Cyber Telemarketing Starter

$149/month

1,000 AI-powered outbound calls
Do-Not-Call (DNC) register auto-screening
Caller ID spoof protection
Campaign analytics dashboard
Basic lead scoring
Call recording (30GB)
SMS follow-up automation
Compliance logging (ACMA-ready)

Popular

Cyber Telemarketing Growth

$399/month

5,000 AI-powered outbound calls
DNC + internal blocklist management
AI sales script coaching (real-time)
Lead enrichment (auto-append data)
Multi-campaign management
A/B call script testing
Call disposition tracking
CRM deep sync (notes, outcomes, follow-ups)
Automated call-back scheduling
Fraud call detection

Cyber Telemarketing Elite

$899/month

20,000 AI-powered outbound calls
Full DNC compliance suite (auto-updating)
AI objection handler
Predictive dialer with AI pacing
Real-time sentiment-based script switching
Lead scoring engine with intent prediction
Compliance audit trail (exportable)
Multi-language outbound (up to 5 languages)
Dedicated AI voice cloning (brand voice)
SLA: 99.9% uptime

🔍 Grant, Tender & Contract Finder

Never miss an opportunity — we find grants, tenders, and contracts matching your business

Search Opportunities

Grant Finder

$29/month

Daily grant matching engine
Federal + state + local grants
Industry-specific filtering
Application deadline alerts
Grant writing templates
Eligibility checker
Email notifications

Tender Finder

$49/month

Daily tender matching engine
Government + private sector tenders
Capability matching
Tender deadline alerts
Submission checklist
Past tender award analysis
Email + SMS notifications

Contract Finder

$69/month

Daily contract matching engine
Sub-contracting opportunities
Panel arrangement alerts
Contract value estimation
Supplier registration support
RFP/RFQ matching
Priority email + SMS alerts

Best Value

Complete Opportunity Suite

$99/month

Grants + Tenders + Contracts
Unlimited searches
Priority matching engine
Dedicated opportunity advisor
Application support (up to 5/month)
Grant writing assistance
Tender submission review
Contract negotiation support
Quarterly opportunity report

🏢 Franchise & License Opportunities

Own a Prime Connect franchise in your territory

Entry Level

Franchise — Solo Operator

$9,999 + monthly royalty

Territory: 1 postcode area
Full training & onboarding
Brand kit & marketing materials
CRM & billing system access
Ongoing support (phone + email)
Revenue share: 80/20 (you/Prime)
No staff required to start

Popular

Franchise — Regional

$29,999 + monthly royalty

Territory: up to 5 postcodes / small city
Full training for you + 2 staff
Brand kit + local marketing budget ($2k)
CRM, billing, and call centre tools
Dedicated franchise manager
Revenue share: 75/25 (you/Prime)
Access to Cyber Call Centre add-on
Access to Telemarketing add-on

Enterprise

Franchise — Master License

$99,999 + monthly royalty

Territory: entire state or major metro
Full training for you + up to 10 staff
Brand kit + marketing budget ($10k)
Full platform access + white-label option
Sub-franchise rights in territory
Revenue share: 70/30 (you/Prime)
All add-ons included
Dedicated account manager + tech support
Quarterly strategy sessions

Apply for a Franchise

📢 Marketing Services

Grow your business with Prime Connect marketing

SMS Marketing

$19/month

1,000 SMS marketing blasts
Contact list management
Campaign scheduling
Opt-out management
Basic analytics

Email Marketing

$29/month

Campaign setup & design
Up to 5,000 emails/month
Template library
Open/click tracking
A/B subject line testing

Google Business Profile

$9/month

GBP auto-update service
Post scheduling
Review monitoring
Q&A management
Insights reporting

Review Automation

$14/month

Post-call SMS review request
Google + Facebook review links
Review monitoring dashboard
Negative review alerts
Response templates

Loyalty SMS Program

$24/month

Loyalty program setup
Points balance SMS enquiries
Reward redemption automation
Birthday/anniversary offers
Member tier management

Best Value

Marketing Suite

$59/month

SMS + Email + GBP + Reviews
Everything in individual plans
Cross-channel campaign builder
Unified analytics dashboard
Priority support
Monthly strategy call

Add-On Services

Enhance your plan with these extras

🤖 AI Calls

📞 Telecom

🎙️ AI Voice

⚙️ Workflow

🔒 Compliance

📊 CRM

💻 Developer

🛡️ Cyber

📈 Analytics

📢 Marketing

🤖 AI Call Add-Ons

AI outbound dialer$0.09/call

AI sales closer$0.19/call

AI appointment setter$0.14/call

AI debt collection agent$0.22/call

AI customer support agent$0.12/call

📞 Telecom Add-Ons

Extra landline numbers$4.95/mo each

Toll-free 1300/1800 numbers$14.95/mo

Call recording storage (per 100GB)$5/mo

Multi-location routing$9/mo

🎙️ AI Voice Add-Ons

Dedicated agent voice$29/mo

Custom voice cloning (setup)$99 setup + $29/mo

Multi-language voice pack$19/mo

⚙️ Workflow Add-Ons

Custom IVR tree (setup)$49 setup

Advanced IVR multi-branch (setup)$99 setup

SMS automation$19/mo

Email follow-up automation$9/mo

Lead scoring engine$14/mo

🔒 Compliance Add-Ons

Compliance pack (ASIC/AFCA)$39/mo

Call audit export$9/export

Legal-grade transcript formatting$0.03/transcript

📊 CRM Add-Ons

HubSpot deep sync$9/mo

Zoho deep sync$9/mo

Pipedrive deep sync$9/mo

Salesforce integration$29/mo

💻 Developer / API Add-Ons

ControlRoom API access$29/mo

Webhook event stream$9/mo

AI agent scripting sandbox$19/mo

Custom workflow builder$49/mo

🛡️ Cyber Add-Ons

DNC register auto-sync (weekly)$19/mo

DNC register auto-sync (daily)$49/mo

Caller ID reputation monitoring$14/mo

AI scam call detection$29/mo

Encrypted call bridge$9/mo

Secure agent VPN profile$14/mo per agent

Cyber insurance compliance report$39/mo

Penetration test report (quarterly)$299/report

SOC 2 Type II audit support$499/setup

Dark web monitoring$49/mo

SIM swap fraud detection$24/mo

Call metadata anonymisation$9/mo

📈 Analytics Add-Ons

Call analytics dashboard (real-time)$19/mo

Sentiment analysis per call$0.05/call

Peak-hour heatmap reports$9/mo

Conversion tracking (call → sale)$14/mo

Custom reporting export (CSV/PDF)$9/mo

📢 Marketing Add-Ons

SMS marketing blast (1,000 msgs)$19/mo

Email marketing campaign setup$29/mo

Google Business Profile auto-update$9/mo

Review request automation (post-call SMS)$14/mo

Loyalty SMS program$24/mo

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